Ray is fast and an expert at what he does.
I had made the mistake of having another fireplace repair company come and take a look at my fireplace, and to fix its problems. Those people from that other company told me that I would have to replace my fireplace, and that it could not be fixed. Also, they told me that it would cost me around $1000 to have it replaced.
It took Ray about 30 minutes to identify and fix my fireplace problems. And, he seems like a really nice guy.